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Internet trolls. Why do they do it?

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By JV (Contact - View My Woyano)
Published Sun 15 Jul 2007, 947 Views, 53 Comments


In Internet terminology, a troll is someone who intentionally posts derogatory or otherwise inflammatory messages about sensitive topics in an established online community such as an online discussion forum to bait users into responding. They may also plant images and data on networks that others may find disturbing (usually indirectly relating to the individual in person) in order to cause confrontation.

We may even have a few on Woyano.

So my question is. Why do they do it? & How do we manage them?



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    53 Comments

  1.  
    georgie ~ 12 months ago
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    Ignore them. Trolls are people who don't know how to ask for, or accept, positive attention. So they look for attention any way they can get it. Usually through stimulating chaos and negative feeling, thereby others begin to give them the negative responses the trolls are seeking. We can't help feeling angry and frustrated when someone intentionally pushes our buttons. But we don't have to get caught up in their hurtful and destructive patterns. It pulls everyone apart.
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      jbravo ~ 12 months ago
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      You're absolutely right, Georgie. Even when one is aware of this, it's still easy to get sucked in. Time to make some personal vows to rise above it!
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    2.  
      Mark ~ 12 months ago
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      lol..never mind online...i do that in real life aswell lol
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      1.  
        Loves Bloc Party ~ 12 months ago
        1 vote thumbs up thumbs down
        mark, you've just completed the first of the troll 12 step program

        *L*
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        1.  
          clemmati ~ 12 months ago
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          You think there's some hope for him, georgie? *g*
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            georgie ~ 12 months ago
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            Accepting you have a problem is the first step toward recovery, eh LBP and clemmati? ;)
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              clemmati ~ 12 months ago
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              I'd say -- but it's a long road :)
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            Mark ~ 12 months ago
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            12 step program for what?...im fine the way i am lol
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            1.  
              Michael ~ 12 months ago
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              I think the common adage, "Don't feed the trolls" tends to be the most effective. After a while without anyone taking the bait, they usually get bored and leave.

              The only problem is getting everyone to follow that advice.
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              1.  
                clemmati ~ 12 months ago
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                I agree -- and I admit I do sometimes let them wind me up!
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                  penumbra2000 ~ 12 months ago
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                  We all have our buttons... I think that's why trolls are so effective in an online community such as this, because you can fire off an inflammatory message, and you only need to press 5% of the people's buttons to get something moving.

                  After that, it's all under its own steam, and it's just a matter of time until someone brings up Hitler...
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              2.  
                steber2000 ~ 12 months ago
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                There should be an additional feature with the voting feature.
                If too many people find a post abusive, hurtful, or just plain nasty, they can vote to have it removed. If that user has too many posts removed, then they should have their account suspendid for a period of time. They can still log in and do everything except post replies.
                I know, I know... this is not a new idea, but it IS one suggestion.
                Anyone care to comment on this?
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                1.  
                  clemmati ~ 12 months ago
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                  It would have to apply to posts and to comments.
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                  1.  
                    penumbra2000 ~ 12 months ago
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                    Yeah... we should be actually *using* the voting feature, to vote up good comments and down bad ones. I rarely see a vote cast in here.
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                  2.  
                    otakugeneration ~ 12 months ago
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                    I just ignore them. They're mostly pre-teens anyways. I have a suggestion (but some of you might not like it... this is NSFW)... http://www.youtube.com/watch?v=uP0N7O5qRE0 I say we replace (well you'll know, when you watch it) with the internet trolls. =) I'm not suggesting we do this to them in real life... just to their online presence. ;)
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                    1.  
                      Loves Bloc Party ~ 12 months ago
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                      LOL hey wait a second, thats how i drive!
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                      1.  
                        otakugeneration ~ 11 months ago
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                        I just keep running over internet trolls! ...look vapor trails! oooowwwwww!
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                      2.  
                        steber2000 ~ 12 months ago
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                        lol... the poor kids
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                        1.  
                          skeletonman ~ 12 months ago
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                          Reading JV's description it sounds like the conditions of entry for the VIP *LMAO*
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                          1.  
                            xgames ~ 12 months ago
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                            Trolls are a true test of ones maturity , i handle trolls just like other people in life that annoy me , i dont respond , because in real life , trolls get hurt and you wind up in jail. Its kinda like back in school when the attention needy would push your buttons until you beat them good, then when you let them up they start running there mouth all over again . Trolls never learn but i have hope that mature people rise above the trolls needs for attention . I cant allow myself to get all worked up about comments online , because the one who is making the comments isnt close enough to grab by the throat , where is the fun or satisfaction in that for either party?
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                              xgames ~ 12 months ago
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                              Trolls are a true test of ones maturity , i handle trolls just like other people in life that annoy me , i dont respond , because in real life , trolls get hurt and you wind up in jail. Its kinda like back in school when the attention needy would push your buttons until you beat them good, then when you let them up they start running there mouth all over again . Trolls never learn but i have hope that mature people rise above the trolls needs for attention . I cant allow myself to get all worked up about comments online , because the one who is making the comments isnt close enough to grab by the throat , where is the fun or satisfaction in that for either party? *S*
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                                Loves Bloc Party ~ 12 months ago
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                                xgames, you mean you would grab mark by the throat? lol
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                                  xgames ~ 12 months ago
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                                  No im sure we would drink first L.O.L.
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                                    xgames ~ 12 months ago
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                                    wow im like having no luck with this edit thing
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                                      Loves Bloc Party ~ 12 months ago
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                                      LOL
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                                        xgames ~ 12 months ago
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                                        dam!
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                                          xgames ~ 12 months ago
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                                          yep thats it
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                                            Loves Bloc Party ~ 12 months ago
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                                            it isnt, i know from experience
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                                            1.  
                                              earsz ~ 12 months ago
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                                              penumbra2000 mentions the vote mechanism. someone else brought that up a month or so ago, saying folk may comment but seldom vote. so i have a question: what happens if one selects a single star _ does it negate "good " votes to any extent? Does it reduce the rating (which isn't really a redundant question)? Is it possible for a posted article to wind up with a rating lower than the 2 and a half stars it starts with automatically?

                                              Additionally, should there be a mechanism for expressing disapproval, in effect a way to vote minus stars?

                                              steber has what seems like a good idea for a possible management mechanism, except that it requires an active monitor.

                                              Meanwhile, I'm sure that any such soon would be used by someone for abuse, retaliation or other behaviors that pervert the mechanism's intent. It's something along the lines of "you can't legislate morality."
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                                              1.  
                                                clemmati ~ 12 months ago
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                                                Meanwhile, I'm sure that any such soon would be used by someone for abuse, retaliation or other behaviors that pervert the mechanism's intent

                                                That worries me too, earz, but I can't see any way round it.
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                                              2.  
                                                sunshineinoz ~ 12 months ago
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                                                I have a similar level of confusion with people who write and circulate computer viruses. I mean - it is an anonymous pursuit that yes - causes issue and consternation to users and networks alike - but it gets the author no kudos, no financial gain....and therefore I stuggle to understand their psyche?!

                                                I may go and watch Revenge of the Nerds again...
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                                                  jbravo ~ 12 months ago
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                                                  I've read that these guys compete amongst one another, and so they DO get recognition. Occasionally, they also get recruited in computer security jobs (after serving their time :-)
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                                                    penumbra2000 ~ 12 months ago
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                                                    Actually, in more than one occasion, instead of serving their time.
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                                                      jbravo ~ 12 months ago
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                                                      Figures...
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                                                2.  
                                                  georgie ~ 12 months ago
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                                                  If someone said something really offensive to another member, and you felt really bothered by it...
                                                  1. Would you let the Team know about it?
                                                  2. Would ask for the comment's removal?
                                                  3. Should that be allowed?
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                                                  1.  
                                                    penumbra2000 ~ 12 months ago
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                                                    Interesting questions. I would mention it to the Team if I thought it was liable to cause some one real psychological harm--one person abusing another is way beyond the pale with me. If it's just a fight, and both parties are nailing each other pretty good, I'm inclined to leave it be, maybe say my 2c.

                                                    I would ask for the removal of a comment which I thought was tremendously offensive. I don't think I've ever done so before, which should be some indication of how offensive it would have to be--I've been miscellaneously chatting on the internet for about 15 years now.

                                                    ...should what be allowed? The removal of the comment? I think comment removal is something that should be used as a last resort, when absolutely necessary. I can't immediately think of anything that would trigger that necessity. I'm against censorship, so I think it should be very rarely used.
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                                                  2.  
                                                    wokky ~ 12 months ago
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                                                    earz - the problem with allowing "negative stars" is trolls use them too, and they are usually about 12 years old with infinite amount of time on their hands. (i think there's a quote about that?)

                                                    I actually (very occasionally) enjoy a good troll baiting session, they always seem to crack long before i do - maybe its the 12 years in call centres that allows me to endlessly deal with people well below the par of rational thought.
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                                                    1.  
                                                      penumbra2000 ~ 12 months ago
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                                                      I think the main problem with the rating system is about the 'folding' behaviour used on some boards to trim the comment list. Positive votes just give the post more staying power; negative votes make it actually fold up, so that most people just skim over it. This means that a few early negative votes can bury a good post before others have a chance to read it.

                                                      Although I think this problem can be solved by setting the bury threshold appropriately: around a -5 should be enough, I would think, so that it takes 5 consecutive negative votes to actually bury the comment. Of course trolls with multiple accounts could abuse it.
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                                                    2.  
                                                      wokky ~ 12 months ago
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                                                      georgie - if it actually offended me that much, i'd change channels. no-ones forcing me to read it save myself. Kind of like the offspring "disclaimer" around the parental discretion labels on their CD's -

                                                      "welcome to the disclaimer, yes that right, the disclaimer - this american apple institution known as parental discretion which will wipe any sense of innuendo orr sarcasm from the lyrics which might actually make you think, and also insult your intelligence at the same. So, protect your families, this album contains explicit depictions of things which are real, these real things are commonly known as life, So if it sounds sarcastic, don't take it seriously, if it sounds dangerous, don't try this at home or at all, and if it offends you, just don't listen to it"

                                                      my 2c, as always un'PC but thats just me all over.
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                                                      1.  
                                                        penumbra2000 ~ 12 months ago
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                                                        Nice. I didn't know the Offspring did that. I like it. :)
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                                                        wokky ~ 12 months ago
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                                                        my final 2c, ever watch the end of boondock saints?

                                                        "you're doing it right now, you're giving them the power."

                                                        . . . . . . . . . . . . ?

                                                        [don't feed the trolls]
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                                                        1.  
                                                          georgie ~ 12 months ago
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                                                          I can understand, wokky, that the best defense against trolls may be no defense at all. Or respectful ignoring. Certainly I wouldn't want to leave Woyano because someone said something I didn't like, it makes absolute sense to "change the channel" (as in move on to another article if I don't like the way someone has commented).

                                                          I take Woyano very seriously, like many other members here, I take time to consider what I want to express and how it may be perceived by others. I want to be as considerate as possible when commenting, but sometimes as hard as we try, we can't please everyone. That's a given. Give two people the same stimulus, let's say a cloudy day with little bursts of sunshine, and inevitably one person will say, "This weather's crap, I wish the sun wouldn't hide behind those clouds." and the other will counter, "Well I thought the weather's better than yesterday. At least it's not raining!"

                                                          But there are sometimes when I just can't look away. There's that one comment that's intended to be inflammatory, usually some type of hate speech, and whether or not the troll really believes what he or she is saying, sometimes I have to oppose that stuff. At those times it feels like keeping silent is the same as colluding or agreeing with the hate speech.

                                                          I don't mean to say that I'm going to argue with them or lower myself to their level, because that would be giving them what they want, to get the better of other members and make them lose their cool. I just have to oppose it. Sometimes that means ignoring, and other times I need to do something more.

                                                          When I just can't let something slide, what should I do?
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                                                          1.  
                                                            clemmati ~ 12 months ago
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                                                            I agree, Georgie. Woyano's Terms of Use 5, bulleted points 1,2, 4 and 12 cover such behaviour but still I share your feeling that not saying anything openly, at the time, can seem to amount to (and I'd say, can amount to) 'colluding or agreeing'. I don't know Woyano well enough to know the best way to handle this, though (I think reactions need to be, not necessarily community-specific, but informed by a sense of the personalities involved, except in cases of, for example, gross racist abuse).
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                                                              penumbra2000 ~ 12 months ago
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                                                              Have your say. I don't think there's anything wrong with that. But don't get pulled into a back and forth, because that just perpetuates the problem. You can be assured that commenting on a troll will elicit a further response; so say what you feel is important to say, and leave it at that. When they respond, do the same--if it simply must be countered, and it's not something you've already addressed, go ahead.

                                                              Just don't get pulled in and start knee-jerking.
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                                                            2.  
                                                              wokky ~ 12 months ago
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                                                              georgie - if you *can't* let somethng slide, then don't. The one great thing abiut about human endeavour is it's passion, it's part of who we are, to fight it when it's so strong is antithecal to our being.

                                                              But I do think (as a general comment, not about you, or Woyano, or anyone else in particular but rather society in general) that we are starting to take ourselves too seriously.

                                                              A not so recent life experience (which I'm happy to relay if people ask) has taught that most things in life aren't really that important or worth getting worked up over. There are more important things to worry about than some immature imbecile and there infantile opinions posted in what is a relatively anoymous manner.

                                                              again, my rather pointed and semi controversial 2c
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                                                                randomglenn ~ 12 months ago
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                                                                I don't like Troll's . There's this one that lives under a nearby bridge thats a right bugger , what with all his child eating and puppy throwing.
                                                                Thats probably what makes a troll tick , throwing puppy's.

                                                                These internet slang words are stupid , specifically if your just confusing somebody having a joke with being an asshole , infact me saying asshole might be offensive to some (probably most) here anyway and even then i might use the word fuck in a post , and the word fuck is very bad in some people's eye's .
                                                                Flaming isn't funny , i don't tend to ever go for anyone's throat here on woyano and to be honest i wouldn't see the point but to say thing's that other people take offense to isn't always my problem either , and if i ever get time to write my own material for here as a few people that already know me - know,
                                                                somebody's going to get all offended wether i call paris hilton dumber than a box of hammers or have a go at thier "proud nation" whatever/wherever that is.
                                                                Point being i don't mean it and its likely all in good fun.
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                                                                  wokky ~ 12 months ago
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                                                                  randomglen - that's kind of insulting, I mean while there are some really dumb boxes of hammers out there, i assume you're talking on a populace average across all hammers here? .
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                                                                  varga ~ 12 months ago
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                                                                  Hi guys, first I thought I wouldn't get myself into this topic, since I don't spend so much time here. Then I thought "why not?" First, trolls, to me, are just plain pathetic, if I see someone throwing in an obvious flame, most of the time I feel I just can't be bothered, life's too short. If someone I consider being a friend has different ideas and thoughts on a topic, I am willing to discuss, everyone's entitled to their opinions, and hey, maybe even I can change my mind, after all I am not flawless, even if I do like to think so sometimes. Hrm. lol. The rating system doesn't mean anything to me, it's just not important. But I do respect if others think it is. In my rl, I spend much time in the biker society, we have a saying that " don't even bother to talk behind someone else's back, if you're not ready to get up and say it straight out to the person, just shut it." To me, that works fine. Hm, what else... Have a great summer, people.
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                                                                    cdin ~ 12 months ago
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                                                                    You know what? i think i might have been a troll, if i had wanted to get attention, to get a rise out of someone, to get a response, good or bad, any attention. Also, perhaps there is a little bit of power is seeing how your mean words can get ahold of someone, even control them a bit as they race to respond to you. Perhaps trolls want, crave, need someone, anyone, to care! But, a troll probably would not ever want to admit that! : )
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                                                                      randomglenn ~ 12 months ago
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                                                                      wokky somebody's always gotta be in for hammer right's don't they .
                                                                      And cdin , There's also alot of power in making people happy by getting a luagh out of them but your way is good too.


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                                                                        smartttman ~ 12 months ago
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                                                                        troublemakers they should go back to where they came form
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                                                                          bedlamo ~ 11 months ago
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                                                                          Don't some people just get their 'high' out of being a pain? I mean, I've met these people, and they get joy out of killing yours.

                                                                          I always thought thats what it was, (mostly) kids who just want to bother people.
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                                                                            aussiepam ~ 11 months ago
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                                                                            Trolls are attention seekers. One of the nuisances of cyber life. Swith off the light and leave them to die of disappointment.
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                                                                            1.  
                                                                              22 votes thumbs up thumbs down
                                                                              This is my two cents...

                                                                                 
                                                                              Hey you know AdGuy always gets the last word! ;)

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