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Call center outsourcing in trouble?

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By JV (Contact - View My Woyano)
Published Sat 03 Mar 2007, 150 Views, 1 Comment

Lloyds TSB is to stop routing customer inquiries through Indian call centres in favour of dealing with all customer calls through its UK centres. The bank also said it planned to restore direct telephone access between customers and their branches, putting the pressure on competitors such as Barclays and HSBC, which still route all customers through central call centres, to follow suit.


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Category: News, Business
Tags: call, center, outsourcing, trouble
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    1 Comments

  1.  
    graeme ~ 18 months ago
    0 votes thumbs up thumbs down
    Unbelieveable - any customer would have given this advice years ago when the banks started to severe direct branch relationships. Amazing how long it takes the banks to cotton on... and how they continue to make billions in profit even when they get it so wrong!
    [ reply ]
    1.  
      AdGuy
      22 votes thumbs up thumbs down
      This is my two cents...

         
      Hey you know AdGuy always gets the last word! ;)

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